The fourth Radisson Blu to arrive in Italy, the new hotel will be part of a long-term plan to strengthen the brand's presence in the country. Rome is Italy's most important tourist destination, while its airport was recently awarded Best Airport in the 'over 25 million passengers' category by ACI Europe — as well as being recognized as the world's most improved airport and the airport with the best quality of services by Skytrax.
I had a great experience. Upon the-entering the building through the lobby I was stopped by the manager on duty. This man explained to me that I had to leave because dogs were not allowed in the hotel. When I explained that phoebe was a service animal, he said she was still not allowed to be in the hotel.
I even offered to show him her ID against the law to require and he didn't budge. I had to explain to him in the public lobby of your hotel that I was disabled and that it was federal law that service animals be allowed regardless of hotel policy per federal law.
He still said she had to leave. It wasn't until I explained that I had been registered all weekend before he let us pass. I appreciate your willingness to open your doors to the events I attend.
But I am appalled that your management staff is so ignorant to the laws included in the American Disabilities Act that it would open itself up to people with disabilities suing the hotel for discrimination.
I am also extremely offended that a member of your management team would make me explain in a public area that I was disabled. Just because not all disabilities are visible does not mean they do not exist.
I struggle on a daily basis to try to live my life as a non disabled person does and my service animal makes that a possibility. In addition to that, she is a medical alert dog and if I had a medical emergency, she is certainly more qualified than your manager to assist me.
I hope you take this opportunity to educate your staff to the laws pertaining to people with disabilities as well as providing them with some sensitivity training because this kind of interaction is unacceptable.
Yes 1 No 0 Report.As a part of the Carlson Rezidor Hotel Group, Radisson knows how to provide customers with the highest quality service they deserve. Whether you are booking a vacation or planning for a meeting, the Radisson employees will help to ensure your stay is top-notch.
Nov 24, · Radisson Hotel Rancho Bernardo - Escondido, CA | Sat, 24 Nov GMT Answer the property phone system with the correct property greeting, transferring calls and taking messages when required.
Be knowledgeable about the local area, including attractions and amenities, so that you can answer questions from Guests. Nov 22, · 16 reviews of Radisson Hotel "Stayed here for a few days for company training.
Overall my experience was great but I did have a few problems. Pros: I called the day before to check in on Pi day and jokingly asked the front desk attendant if / Yelp reviews.
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Customer service: Radisson Blu Alcron Hotel, Prague - See 3, traveller reviews, photos, and cheap deals for Radisson Blu Alcron Hotel, Prague at TripAdvisorK TripAdvisor reviews.
Elie Younes, Executive Vice President & Chief Development Officer, Radisson Hotel Group, said: "Rome Airport has transformed itself and recently took pole position in Europe in terms of customer.